CONTACT US
CUSTOMER SERVICE
CALL
404 913-1105
Monday - Friday 10am - 4pm EST |
WRITE
GLITTERATTI GROUP
Attn: Customer Service PO Box 950062 Atlanta, GA 30377 |
EMAIL
contact@glitterattigroup.com
Please type - Glitteratti Girls - and your name in the subject line of the email |
SHIPPING TIPS
Preparing Your Shoes for Shipment
We want to do all we can to help ensure that your shoes arrive to us in the condition they left you in.
Do You Have the Original Packaging?
If your shoes are new, and recently shipped to you from the manufacturer or retailer, you can use that same (original) packaging to send them to us.
This assures the same safety precautions they found to be sufficient, just be sure to remove any pre-existing labels from the shipping carton before mailing.
This assures the same safety precautions they found to be sufficient, just be sure to remove any pre-existing labels from the shipping carton before mailing.
Don't Have the Original Packaging, or Original Packaging is Damaged?
If you no longer have the original packaging, or find either the original Shoe Box, or Shipping Carton, is damaged, please follow one of the options outlined below. If in doubt or have questions regarding which method to choose, please contact us for assistance by email at contact@glitterattigroup.com or use our contact form below.
Labeling and Shipping
Place both your name and address and our company name and shipping address inside each bag with your shoes. Please affix the shipping label to the outside of an appropriately sized Shipping Carton.You can then arrange for either a USPS pick-up at your place of residence/business, or
opt to hand carry to your local USPS office. All packages must be insured. We will email you a shipping invoice containing your order number and tracking number.
Place both your name and address and our company name and shipping address inside each bag with your shoes. Please affix the shipping label to the outside of an appropriately sized Shipping Carton.You can then arrange for either a USPS pick-up at your place of residence/business, or
opt to hand carry to your local USPS office. All packages must be insured. We will email you a shipping invoice containing your order number and tracking number.
In the Atlanta Area? THIS SERVICE IS TEMPORARILY UNAVAILABLE DUE TO THE COVID19 PANDEMIC MANDATES
If you are in the Metropolitan Atlanta area, you can now book appointments directly through our website by clicking HERE.
For a limited time, One-On-One Consultations are FREE (a $50.00 value)! Bookings are 30 minutes in length. Slots are limited, so book today!
Offer only open to those in the Metro-Atlanta area!
For a limited time, One-On-One Consultations are FREE (a $50.00 value)! Bookings are 30 minutes in length. Slots are limited, so book today!
Offer only open to those in the Metro-Atlanta area!
COLORBLOCK SWATCH ORDERING - CUSTOM COLOR-MIXES ONLY
There is a fee of $10 per swatch ordered to cover materials, shipping, and handling. The fee can either be applied to your order, or issued as a credit toward future orders. No refunds can be issued on swatch orders. Please send $10 fee per swatch color desired, along with your reference sample(s) to our Swatching Department at Glitteratti Group PO Box 950062 Atlanta GA 30377 ATTN: SWATCHING DEPT Please Note: We only swatch CUSTOM COLORS (colors that must be mixed in order to achieve a match for you). We do not swatch stock colors - please reference the COLORBLOCKING CHARTS for stock colors.
AN IMPORTANT NOTE ABOUT OUR ORDERING PROCESS:
The PRE-ORDER FORM is NOT a contract for service - it is the required preliminary step to contracting services with us.
Because we want you to be beyond happy with your experience with us, the quality and design of your embellishment, and our service, we ask that you complete our PRE-ORDER FORMS so that we may get a preliminary picture of the embellishment style you desire. Once we receive your form, we review your selections, and look for any possible design conflicts (incompatibility of materials) that may affect the quality of your final embellishment design. If we note anything that may prove incompatible, either aesthetically or functionally, we will contact you to bring the design into compatibility, or suggest aesthetic design improvements, while remaining as true to your original design as possible.
COMMUNICATION IS KEY - Please know that any changes, however minute, will be ALWAYS be discussed with you and presented for your approval PRIOR to work beginning on your item(s). We want you to be ecstatically happy with your embellishment design, our customer service, and quality of our work! In keeping with this, we will communicate with you every step of the way, and we openly invite you to contact us with any questions you may have!
Because we want you to be beyond happy with your experience with us, the quality and design of your embellishment, and our service, we ask that you complete our PRE-ORDER FORMS so that we may get a preliminary picture of the embellishment style you desire. Once we receive your form, we review your selections, and look for any possible design conflicts (incompatibility of materials) that may affect the quality of your final embellishment design. If we note anything that may prove incompatible, either aesthetically or functionally, we will contact you to bring the design into compatibility, or suggest aesthetic design improvements, while remaining as true to your original design as possible.
COMMUNICATION IS KEY - Please know that any changes, however minute, will be ALWAYS be discussed with you and presented for your approval PRIOR to work beginning on your item(s). We want you to be ecstatically happy with your embellishment design, our customer service, and quality of our work! In keeping with this, we will communicate with you every step of the way, and we openly invite you to contact us with any questions you may have!
CONTACT FORM
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